Facilities for Disabled People in New York

Facilities for Disabled People in New York

New York is one of the most disabled-friendly cities in the world. It has also made a large effort, in the past few years, to become accessible. New Yorkers are very attentive to people with disabilities and will often offer to help, wherever they can. I often get asked how accessible New York is, and can proudly say: it’s quite accessible! I decided to put all the information I have here, to help make your trip easier. Most public buildings, hotels, shops, in addition to many restaurants, are wheelchair accessible. Making this city a perfect place to spend your holiday.

Things to Do

Below, you’ll find a list of different attractions and tips on how to best plan your trip to New York.

Accessible Attractions

Many of the top attractions in New York are accessible. You’ll be able to enjoy the views from the Top of the Rock, Empire State Building and One World Observatory without a problem. They all have lifts, ramps and disabled toilets. Central Park is also, for the most part, accessible. So is the Brooklyn Bridge, from both the Manhattan and Brooklyn sides. However, the staircase that leads you to DUMBO is not wheelchair accessible.


You can visit some of New York’s famous museums, including the 9/11 Museum, MoMA and the Met, to name a few. Most museums in New York are wheelchair accessible. However, there are unfortunately some areas at the Intrepid Sea, Air and Space Museum and the Frick Collection that are not. Some museums even offer the use of a wheelchair, for free, for the duration of your visit.

Boat Tours

Taking a boat tour is a great way to see Manhattan’s skyline. At the time of booking, please check if the boat tour you are interested in says “accessible”. When filling in your details, leave a note in the “special requirements” field to say you’re a wheelchair user or you have a mobility problem. The staff will then make the necessary arrangements for the tour.

You can see a variety of boat tours here

Helicopter Tour

A helicopter flight is a great way to see New York from a different perspective. The friendly staff will help you to get out of your wheelchair, (if you are in one), and into the helicopter. You will be seated in the front, so will enjoy some amazing views of the city.

Read more about the different helicopter tours here


Going to a sports game is a great thing to do during your stay in New York. All stadiums are wheelchair and disability-accessible, so get ready to cheer on your favourite team!

You can see a selection of sports games in New York here

Erics Tip: If you have tickets for a sports event or concert at the Madison Square Garden, head to the 8 Penn entrance located on 33rd Street and 8th Avenue, for priority access.


If you are interested in riding a bike while in New York, the electric bike tour might be a nice option for you. You tour the city on a pedal-assist electric bike, making conquering the hills of Central Park and the streets of Manhattan way easier.

Book the electric bike tour here

Facilities for Disabled People in New York - Electric Bike Disabled Access New York


Broadway theatres in New York have been adapted and become much more accessible, in recent years. There is an increasing number of services dedicated to visitors who have a disability. Send me an email at [email protected] if you would like me to help you find wheelchair-accessible seats for a Broadway show.

  • Reduced Mobility
    Most theatres have at least one wheelchair-accessible entrance/exit. In addition, most of the newer theatres have lifts. Accessible seats are usually located in the rear of the orchestra section. So, to be sure of getting these seats, contact the theatre in advance to see if they are available.
  • Deaf and Hearing-impaired
    Some of the shows are interpreted in American Sign Language and often there are captions available during the show. For more information contact TAP (Theatre Development Fund’s Accessibility Programs) : +1-212-912-9770 ext. 382.
  • Visually Impaired and Blind
    If you are blind or visually impaired you can still enjoy a Broadway show. Describe! is a service that helps you follow the show via a special audio device and live commentary. For more information contact HAI: +1-212-284-4100.

Airport transfers

You can rent a private car to transfer from the airport to the city. CarmelLimo provides adapted cars to help make your transfer as easy as possible. When booking, select the option “I will need a wheelchair-accessible vehicle”. Always book the transfer in advance as these vehicles are limited.
Book your private car transfer here

More information about travelling to and from the airport for the disabled can be found here for JFK and here for Newark.

Getting around in New York

Buses are especially wheelchair-friendly. In addition, most subway stations have lifts. However, sometimes the lifts can be out of order. So, the bus is a safer, more convenient way to travel.


There are 110 disabled-accessible subway stations in New York. This means they have a lift, and MetroCard vending machines and entry gates are also wheelchair accessible.  Bear in mind that the smaller stations may not be accessible, and, even in an “accessible station”, lifts can break. For a hassle-free holiday, I would recommend taking the bus over the subway, whenever possible. Here is a list of accessible subway stations in New York.

For the blind, there are Braille and tactile maps available. In addition, for the visually impaired, large-print maps can be pre-ordered. There is one for each subway line, but it can’t be obtained on the spot. For your’s, please contact New York Transit, 6-8 weeks before travelling: +1-718-596-8273


Buses in New York are fully accessible and a good way to get around the city. All buses have ramps, so anyone with reduced mobility will be able to get on, without a problem. Traffic can be quite dense in New York, so buses tend to be slow, compared to the subway. If you are in a hurry, hail a taxi instead.

Hop on Hop off buses

Taking a Hop on hop off bus is one of the best ways to explore the city. Some hop-on hop-off buses are fully accessible and good value for money. So, many people with reduced mobility use them for getting around New York. Even though you won’t be able to get to the top deck, the bottom deck does allow you to see the city.

Read more and book your Hop on Hop off Bus here

New York Taxis

Are taxis in New York adapted? Generally speaking, no, but don’t be discouraged! Most drivers will be happy to help you get into the vehicle. If you’re in a wheelchair, your driver will make sure that it’s properly stored in the boot.


Carmel is a reliable transportation service in the city. When making a reservation with them, you can request a wheelchair-accessible vehicle. They provide airport transfers, in addition to rides within Manhattan or to and from other boroughs.

You can book your Carmel transportation here

PATH trains

If you need to travel to and from New Jersey, you can make use of the PATH trains. The major stations are accessible including 33rd Street, World Trade Center, Hoboken and Newark.

Renting a wheelchair and other mobility equipment

There are several places in New York where you can rent a wheelchair. You can rent manual and electric wheelchairs, mobility scooters, crutches and walking aids online at Chelsea Mobility & Medical Equipment. Carnegie Hill Pharmacy Broadway is also a good option for renting a wheelchair. It’s just a stone’s throw from Columbus Circle and even has an international pharmacy on the premises.

Facilities for Disabled People in New York Subway Facilities for Disabled People in NYC Bus


If you are looking for an accessible room, Hotel Beacon is a good option. This hotel, located in the Upper West Side, has a good number of rooms that have been adapted for people with limited mobility. There are also a number of subway stations in the neighbourhood and 72nd Street Station (close to the hotel), has a lift. Hilton Midtown is another hotel with a lot of adjustments, like wheelchair-accessible rooms and the availability of assistive listening devices.

Is New York wheelchair friendly?

By law attractions, hotels, shops, restaurants and main subway stations in New York need to be wheelchair-accessible, making the city a perfect place to spend your holiday.

Are NYC subway stations disability accessible?

Some of NYC’s subway stations are accessible, meaning that they have lifts as well as wheelchair-accessible MetroCard vending machines and entry gates. Find a list of accessible stations here.

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